Leadership development: “Everyday project” project

Challenge

To help define the overall human resources strategy. To improve productivity, change management and management quality. This project has run from 2011 until now.

Customer

Vodafone

Developed areas

  • Human resources

Year

2017

Objetives

The company is undertaking a process of change with the aim of underpinning its core values and becoming more client-oriented. The steps being taken are as follows:

  • Creation of a Change Management Index (CMI) to identify the influencers in the company who are most respected by their peers.
  • Identification of power hubs and key communication channels in the company by area and department. This has enabled us to create targeted action plans.
  • Diagnosis of managers’ current habits by key metrics. Personalized actions plans based on this diagnosis.
  • Design of support programs for managers based on the results of the CMI.
  • Key Performance Indicator of the project: a 2% improvement in the people survey evaluation.

Vodafone

"Embrace the Change" project

Banco Santander

Mentoring

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